Accept an invitation
There are two kinds of invitation: to the team of an account (a merchant's or a manager's) and to the brand team. Both arrive by email.
#Invitation to an account's team
Whoever manages the account invites you by email, in Account → Team (see Team). The invitation email says who invited you, the account name and until when the link is valid, and has the Accept invitation button.
The link opens the Team invitation screen, with the name of who invited you and three lines:
- Company: the account you are joining.
- Role: your role in that account.
- Email: the invited email. Your access uses this email.
#If you already have access to Rotta Pay with that email
- The screen says you already have an account. Click Accept invitation.
- The screen shows Invitation accepted! and takes you to the sign-in screen.
- Sign in with your email and your usual password.
With more than one account, the side menu shows the active account and lets you switch between them.
#If you don't have access yet
- The screen asks you to "Create your account to accept the invitation."
- Type your Name and choose a Password: at least 8 characters, with 1 uppercase letter and 1 number.
- Click Accept and create account.
- The screen shows Invitation accepted! and takes you to the sign-in screen. Sign in with the invitation email and the password you chose.
The invitation email is already confirmed: no confirmation email comes afterwards.
#When the invitation doesn't open
| Message | What to do |
|---|---|
| "Invitation not found or expired" | Ask whoever invited you for a new invitation. |
| "Invitation expired" | The link's time is over. Ask for a new invitation. |
| "Invitation already used" | The invitation was already accepted, or whoever invited you cancelled it. Try signing in on the sign-in screen; if that doesn't work, ask for a new invitation. |
| "You are already part of this team" | You are already in this account. Sign in on the sign-in screen. |
| "Invitation token missing" | The link arrived cut off. Open the full link from the email. |
The Go to login button takes you to the sign-in screen.
#Invitation to the brand team
If the Rotta Pay team registered you, the invitation arrives as a password reset email, with the Reset password button. Nobody chooses your password: you set your own through the link.
- Open the link in the email. It is valid for 30 minutes and works only once.
- In Choose a new password, type the New password (at least 8 characters) and repeat it in Confirm password.
- Click Reset password. The screen takes you to sign-in: sign in with your email and the new password.
Link expired? Click Request a new link (or Forgot password? on the sign-in screen) and request another one with your email. See Sign in, sign out and reset your password.
If the team requires the second factor, your first sign-in asks you to turn it on before the dashboard opens. See Second factor (2FA).
Questions this page doesn't answer? Write to suporte@rottapay.com.