Manager console: Home

The Home tab is the first one in the manager console. In the menu, open Reseller Program → Partner. It opens on the money you can withdraw and on what is waiting for you.

#Commission balance

Card	What it is
Withdrawable now	your available balance minus what is Held by MED. It is what you can withdraw right now. The card shows the available balance and the withdrawal minimum.
Held by MED	held while a MED is open on your clients. Released when the dispute is won or the client’s debt is settled.
To be released	commission still in the holding period. Released on its own, entry by entry.

Withdraw opens the commission withdrawal (see Balance & withdrawals). The button stays locked while the withdrawable amount is below the minimum.

See the entries takes you to the Statements tab. See the MEDs takes you to the MED tab.

#Pending items

The Pending items card lists what needs an action from you. It does not follow the period bar: everything pending shows up, from any date.

Payout waiting for your pre-approval: a client withdrawal that goes through you first. Then the platform checks and pays it.
MED waiting for your answer: an open MED on a client. The row shows the impact on your commission, when there is one.

Withdrawals come first, then MEDs. In each group, whoever has been waiting longest comes first. The summary at the top counts how many items are waiting for you. With nothing pending, the screen says Nothing waiting for you right now.

#Pre-approve a withdrawal

On the withdrawal row, click Pre-approve.
Check Client, Amount and Requested at. The client's Pix key does not show.
Confirm with the Pre-approve button showing the amount.

It cannot be undone here. After your pre-approval, the platform checks and pays it.

#Pre-approve several at once

Tick the withdrawals in the first column. The header box ticks all of them. MEDs are not part of the batch.
The batch bar shows Payouts selected and the total. Clear selection unticks everything.
Click Pre-approve selected. The confirmation lists each withdrawal and the total.

The batch pre-approves one withdrawal at a time. If one fails, the others go on. The Payouts not pre-approved notice lists the reason for each one and stays on screen until you close it. Running the batch again never pre-approves a withdrawal twice. While the batch runs, the row buttons are locked.

#Answer a MED

Dispute MED and Accept open the same answer as the MED tab. See Client MEDs.

#When the MED count is partial

The count only looks at your clients' most recent MEDs. When the list is cut, the summary says "at least" and the screen asks you to check the MED tab, instead of saying there is nothing. See in the MED tab takes you there.

See all client payouts takes you to the Balance & withdrawals tab.

#This month

The last card sums up the period in the bar. With no period chosen, it is the current month and the title is This month. With another period, the title is In the period. The dates and the time zone show next to it.

Number	What it is
Commission	the commission in the period, with adjustments and without MED reversals. See the statement takes you to the Statements tab.
Client pay-ins	your clients' paid pay-ins
Client payouts	your clients' completed withdrawals
Clients	clients linked to the network. See the clients takes you to the Clients tab.

In the footer:

Your cost (floor): your pay-in and payout cost. You cannot price a client below this. See Invite a client and set the rate.
When there are any, the manual adjustments and the commission from former clients included in the period's commission.
How volume is counted: paid pay-ins and completed withdrawals of each client, counted since they joined your network.

Questions this page does not answer? Write to suporte@rottapay.com.