Identity verification (KYC)
In the verification you send the documents needed to activate your account. In the menu, open Account → KYC. You can also get there from Settings → Verification → View verification, and the same upload shows up in Getting started.
The screen says the review is done by the Rotta Pay team within 24 business hours.
Anyone on the team can send the documents.
#Documents requested
Accounts registered with a CPF send four documents. Accounts with a CNPJ send those four plus two more.
| Document | Who sends it | What counts |
|---|---|---|
| ID (Front) | CPF and CNPJ | ID card or driver's license, the front |
| ID (Back) | CPF and CNPJ | ID card or driver's license, the back |
| Selfie | CPF and CNPJ | a photo of you holding the ID next to your face |
| Proof of Address | CPF and CNPJ | a recent power, water or internet bill; the document's card says how recent |
| CNPJ Card | CNPJ only | a screenshot from the Receita Federal website |
| Social Contract | CNPJ only | the latest consolidated version |
The file can be PNG, JPG or PDF. Each document's card shows the maximum size. A larger file is rejected before upload, with the notice "File too large…".
#Progress
The Progress card shows how many documents were approved out of the total requested, and the percentage. Only the latest upload of each document counts.
#Send a document
- On the document's card, click Send.
- Pick the file.
- Wait for the notice "Document sent — awaiting review".
The document becomes Pending only after the file has fully arrived. If the upload fails, the screen tells you and nothing is left pending.
The card shows the state, the file name and the date of the last upload. The screen refreshes by itself when the review comes out.
#State of each document
| State | What it means |
|---|---|
| Pending | sent, waiting for review; you can send another file with Resend |
| Approved | accepted; the button turns into Approved and takes no other file |
| Rejected | refused; the card shows the Reason: for the refusal. Fix it and send again with Resend |
#Account status
The account status shows in Settings → Company, in the Status field: Pending verification, Verification in review, Active, Suspended or Blocked. See Settings.